Terms of Service

Welcome to StoryArc Media. By accessing our website, booking our services, or renting our studio, you agree to the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, kindly refrain from using our website or services.

1. Introduction
StoryArc Media (“we”, “us”, “our”) is a creative agency specializing in video production, photography, digital marketing, and studio rentals. These Terms of Service govern your use of storyarc-media.com and all services offered through our website or directly by our team.
By engaging our services, you acknowledge that you have read, understood, and agreed to these terms.
Legal Notice: These terms do not constitute legal advice. We recommend consulting with a qualified attorney to ensure compliance with applicable laws in your jurisdiction.

2. Scope of Services
We provide a range of creative and marketing services, including but not limited to:

• Video production and photography
• Social media content creation
• Digital marketing and advertising management
• Studio rental for photography, videography, and creative work
• Consultation related to branding, marketing, and visual content

Specific deliverables, timelines, and pricing details are outlined in each project quotation or service agreement.

3. Booking, Fees & Payments

3.1 Deposits
A deposit of 30-50% (as specified in your quotation) is required to confirm all production bookings, studio rentals, and service engagements. Deposits are non-refundable, except in cases where StoryArc Media cancels the project.

3.2 Payment Terms

• Remaining balance is due upon delivery of final files unless otherwise agreed in writing.
• Late payments (beyond 14 days of invoice date) may incur additional charges of 1.5% per month or the maximum allowed by law, whichever is less.
• Prices and fees may be revised without prior notice, but confirmed quotations remain valid for 30 days from issue date.
• We accept payment via bank transfer, credit card, or other methods as specified in your invoice.

3.3 Cancellations & Rescheduling

• Cancellations made within 7 days of the scheduled shoot may incur a cancellation fee of up to 50% of the total project cost.
• Rescheduling is subject to availability and must be requested at least 48 hours in advance.
• Weather-dependent outdoor shoots may be postponed without penalty to either party.
• If you fail to show up for a scheduled booking without notice, the full amount may be forfeited.

4. Studio Rental Terms
If you are renting our studio:

• Rental time includes setup and teardown within the booked period.
• Overtime charges apply for exceeding the booked time slot (rates specified at booking).
• Renters are responsible for any damage caused to props, backdrops, equipment, or studio property and will be charged for repairs or replacement.
• All equipment must be used responsibly and returned in original condition.
• Maximum occupancy limits must be respected for safety and insurance purposes.
• Food and beverages are permitted in designated areas only.

We reserve the right to refuse rental to individuals or groups who breach these terms or engage in unsafe or disruptive behavior.

5. Intellectual Property & Usage Rights

5.1 Ownership
Unless stated in a written agreement:

• StoryArc Media retains ownership of all raw footage, raw photos, project files, outtakes, and working materials.
• Clients receive final edited deliverables under a non-exclusive, non-transferable usage license for their intended business or personal use as specified in the project agreement.
• We retain the right to use completed work in our portfolio, website, social media, and marketing materials unless a confidentiality agreement is in place.

5.2 Prohibited Use
Clients may not:

• Resell, redistribute, or license raw files or final deliverables to third parties
• Edit, alter, or repackage our content without written permission
• Pass our work to third-party agencies for modification unless agreed in writing
• Use deliverables for purposes materially different from those agreed upon without written consent
• Remove watermarks, credits, or metadata from any files

Custom licensing terms, including exclusive rights or work-for-hire arrangements, can be negotiated and arranged upon request for an additional fee.

6. Client Responsibilities
Clients agree to:

• Provide accurate information, materials, and brand assets in a timely manner
• Provide timely feedback within agreed review periods (typically 5-7 business days) to avoid project delays
• Secure necessary permits, location access, and model releases for any individuals appearing in content
• Ensure music, logos, fonts, and third-party materials are properly licensed unless licensing is arranged by StoryArc Media
• Respect studio guidelines, safety rules, and occupancy limits
• Obtain appropriate insurance for high-value items brought to our studio

We reserve the right to refuse or terminate projects that involve illegal, harmful, defamatory, or discriminatory content, or that violate our values and professional standards.

7. Project Timelines & Delivery

• Estimated timelines for drafts and final deliveries will be communicated in advance and confirmed in your project agreement.
• Standard turnaround time is 2-4 weeks for video projects and 1-2 weeks for photography, unless otherwise specified.
• Delays caused by late feedback, missing materials, or client-side issues may affect agreed delivery dates, and revised timelines will be communicated.
• Final files are delivered digitally via cloud storage link or file transfer service unless physical delivery is specified and arranged.
• Clients are responsible for downloading and backing up delivered files within 90 days. After this period, we are not responsible for file storage or retrieval.

8. Revisions & Additional Work

• Each project includes 2 rounds of amendments.
• Additional revisions beyond the agreed scope may incur extra charges at our standard hourly rate.
• Significant changes to project scope after commencement may require a revised quotation and timeline.

9. Limitation of Liability
StoryArc Media is not liable for:

• Losses resulting from delays caused by external factors beyond our reasonable control (weather, illness, equipment failure, location access issues, third-party vendor failures)
• Loss of data or files managed by third-party cloud platforms or storage services
• Indirect, incidental, consequential, or punitive damages
• Any claims arising from client’s unauthorized use of deliverables or violation of third-party rights

Our maximum liability under any circumstance is limited to the total fees paid to us for the specific service in question. This limitation applies regardless of the form of action, whether in contract, tort, negligence, or otherwise.

10. Force Majeure
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, government actions, wars, strikes, or severe equipment failures. In such cases, timelines will be extended reasonably or the agreement may be terminated with a pro-rata refund of unused services.

11. Third-Party Services
We may use third-party platforms and services (e.g., Google Workspace, Meta Ads Manager, cloud storage providers, stock footage libraries, music licensing platforms) to deliver our services.

Your use of these platforms may be subject to their respective terms of service and privacy policies. We are not responsible for outages, errors, data loss, or issues originating from third-party systems beyond our reasonable control.

12. Privacy & Data Protection
Your personal data is collected, processed, and stored in accordance with our Privacy Policy, available at storyarc-media.com/privacy-policy. By using our website or submitting information, you consent to its handling as outlined in that policy.

We implement reasonable security measures to protect your information, but we cannot guarantee absolute security against unauthorized access or data breaches.

13. Confidentiality
We respect the confidential nature of client projects. Any sensitive business information, proprietary materials, or trade secrets shared with us will be kept confidential and not disclosed to third parties, except as necessary to deliver the agreed services or as required by law.

Clients are also expected to keep confidential any proprietary methods, techniques, or unpublished work shared by StoryArc Media.

14. Termination
Either party may terminate a service agreement with written notice. In the event of termination:

• Client remains responsible for payment of all work completed up to the termination date
• Deposits are non-refundable
• StoryArc Media will deliver any completed work-in-progress materials upon receipt of payment for services rendered
• We reserve the right to terminate services immediately if the client breaches these terms, with no refund provided

15. Dispute Resolution & Governing Law
These Terms of Service are governed by the laws of Malaysia.
In the event of any dispute arising from these terms or our services:

1. Parties agree to first attempt resolution through good-faith negotiation.
2. If negotiation fails, parties agree to mediation before pursuing litigation.
3. Any legal action must be brought in the courts of Malaysia.

Each party is responsible for their own legal costs unless otherwise determined by a court.

16. Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated to active clients via email when practicable.

Your continued use of our website or services after any modifications constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

17. Severability
If any provision of these Terms of Service is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

18. Entire Agreement
These Terms of Service, together with any project-specific agreements, quotations, and our Privacy Policy, constitute the entire agreement between you and StoryArc Media regarding our services. They supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written.

19. Contact Information
For inquiries about these Terms of Service, please contact:

StoryArc Media
Email: [email protected]
Phone: 60105155942
Website: storyarc-media.com

Acknowledgment: By booking our services, renting our studio, or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.